Client
§ Sagicor Life Insurance Company is a full-service life insurance company
with almost 60 years of experience operating in
20 countries across the Caribbean, the United States and Latin America
provided by approximately 4,000 independent and career producers.
Business Needs:
§ Reduce maintenance and support cost of their existing Health and
Insurance applications.
§ Leverage new technologies to increase business and operational
efficiencies.
§ Free internal resources from support roles to focus on capital projects.
§ Reengineering services to enhance customer experience.
Solution
§ We worked very closely with the client to understand their business
processes and provide solutions that were flexible and scalable.
§ Set up an offshore development team to maintain the complex applications
and reduce maintenance costs.
§ Provided a scalable organization structure aligned with the client's IT needs,
with multi-level communication for faster turnaround and issue resolution.
§ Use application support engagement as a tool to gain complete
understanding of all company operations and interdependencies.
§ We adapted a model where we enhanced the product with minimal impact on
the existing system.
§ Modified the logic behind Underwriting Requirements to streamline the
policy settlement process under policy owner services.
§ By implementation of direct fund allocation unnecessary over heads of
pending transactions was removed.
§ Corrections in existing reporting system so that notices for all client
types i.e. payer, producer and insurer can be generated correctly.
Benefits
§
Total cost of maintenance of the applications was reduced by around 30
percent.
§
Freed the client's IT resources for more strategic initiatives.
§
Enhancements to existing Insurance application functionality completely
offshored in a period of nine months.
§
Geography specific customizations resulted in achieving needs of new
business.
§
Impact analysis studies resulted in identifying gaps in business
requirements which were harmful for the overall product.
§
Service Customization resulted in bringing down the response time from 2
hours to 7 Minutes.
§
Better and effective reporting tools were setup for daily users.
Tools & Technologies
§
Programming Languages, Web Technologies and Databases: Java, Hibernate,
Spring, Struts, JBoss, Web Sphere application server, Maven, Jenkins, Jasper
Reports, JSON, SSL, LDAP, Active Directory, DB2, SQL Server.
§
Ticketing Tool: JIRA.
§
Online File Storage and Sharing: Egnyte.
§
Monitoring Tool: Nagios
